{"id":65643,"date":"2023-11-23T00:00:00","date_gmt":"2023-11-23T00:00:00","guid":{"rendered":"https:\/\/groupe-excel.fr\/les-infos-du-jour\/autorite-des-marches-financiers-mise-a-jour-du-dispositif-de-traitement-des-reclamations\/"},"modified":"2023-11-23T00:00:00","modified_gmt":"2023-11-23T00:00:00","slug":"autorite-des-marches-financiers-mise-a-jour-du-dispositif-de-traitement-des-reclamations","status":"publish","type":"weblex-importer-post","link":"https:\/\/groupe-excel.fr\/les-infos-du-jour\/autorite-des-marches-financiers-mise-a-jour-du-dispositif-de-traitement-des-reclamations\/","title":{"rendered":"Autorit\u00e9 des march\u00e9s financiers : mise \u00e0 jour du dispositif de traitement des r\u00e9clamations"},"content":{"rendered":"<p>L\u2019Autorit\u00e9 des march\u00e9s financiers (AMF) annonce des nouveaut\u00e9s concernant son dispositif de traitement des r\u00e9clamations pour le 1er janvier 2024. Focus.<\/p>\n<h2>Traitement des r\u00e9clamations par l\u2019AMF : quelles nouveaut\u00e9s ?<\/h2>\n<p>L\u2019Autorit\u00e9 des march\u00e9s financiers (AMF) met \u00e0 jour sa documentation relative au dispositif de traitement des r\u00e9clamations.<\/p>\n<p>Applicables \u00e0 compter du 1er janvier 2024, ces modifications portent sur le traitement des r\u00e9clamations de toutes mati\u00e8res entrant dans le champ de comp\u00e9tence de l\u2019AMF (instruments financiers, services d\u2019investissements, etc.).<\/p>\n<p>Dans sa mise \u00e0 jour, consultable <a href=\"https:\/\/www.amf-france.org\/fr\/actualites-publications\/actualites\/traitement-des-reclamations-lamf-met-jour-sa-doctrine\" rel=\"noopener\" target=\"_blank\">ici<\/a>, l\u2019autorit\u00e9 :<\/p>\n<ul>\n<li>d\u00e9taille les informations \u00e0 donner au client sur l\u2019acc\u00e8s au syst\u00e8me de traitement des r\u00e9clamations (modalit\u00e9s de saisine, d\u00e9lais de traitement, etc.) ;<\/li>\n<li>donne des informations sp\u00e9cifiques \u00e0 la m\u00e9diation (comp\u00e9tence, recours gratuit, etc.) ;<\/li>\n<li>pr\u00e9sente l\u2019organisation du traitement des r\u00e9clamations ;<\/li>\n<li>expose le suivi et le contr\u00f4le du traitement des r\u00e9clamations, et notamment la prise en compte des dysfonctionnements identifi\u00e9s \u00e0 travers les r\u00e9clamations.<\/li>\n<\/ul>\n<div>Sources :  <\/p>\n<ul>\n<li><a href=\"https:\/\/www.amf-france.org\/fr\/actualites-publications\/actualites\/traitement-des-reclamations-lamf-met-jour-sa-doctrine\" rel=\"noopener\" target=\"_blank\">Actualit\u00e9 de l\u2019Autorit\u00e9 des march\u00e9s financiers du 7 juillet 2023 : \u00ab Traitement des r\u00e9clamations : l\u2019AMF met \u00e0 jour sa doctrine \u00bb<\/a><\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/www.weblex.fr\/weblex-actualite\/autorite-des-marches-financiers-mise-a-jour-du-dispositif-de-traitement-des-reclamations\" target=\"_blank\" rel=\"noopener\">Autorit\u00e9 des march\u00e9s financiers : mise \u00e0 jour du dispositif de traitement des r\u00e9clamations<\/a> &#8211; \u00a9 Copyright WebLex<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.weblex.fr\/sites\/default\/files\/actualites\/images\/amfreclamation.jpg\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Autorit\u00e9 des march\u00e9s financiers (AMF) annonce des nouveaut\u00e9s concernant son dispositif de traitement des r\u00e9clamations pour le 1er janvier 2024. Focus.<\/p>\n","protected":false},"featured_media":0,"template":"","weblex-importer-activity":[],"weblex-importer-category":[548,550],"weblex-importer-tag":[547],"weblex-importer-keyword":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Autorit\u00e9 des march\u00e9s financiers : mise \u00e0 jour du dispositif de traitement des r\u00e9clamations | Groupe Excel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupe-excel.fr\/les-infos-du-jour\/autorite-des-marches-financiers-mise-a-jour-du-dispositif-de-traitement-des-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Autorit\u00e9 des march\u00e9s financiers : mise \u00e0 jour du dispositif de traitement des r\u00e9clamations | Groupe Excel\" \/>\n<meta property=\"og:description\" content=\"L\u2019Autorit\u00e9 des march\u00e9s financiers (AMF) annonce des nouveaut\u00e9s concernant son dispositif de traitement des r\u00e9clamations pour le 1er janvier 2024. 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